Return and Refund Policy
SolarMyPlace 30 Day Return /Refund Policy
In order to ensure your understanding of our 30-Day Return and Refund Policy, please read it carefully in its entirety before or after placing an order with us, or before considering a return. Once an order is placed with SolarMyPlace.com, it is understood that you’ve read and agree to this policy.
Here at SolarMyPlace.com, we’re fully committed to providing around-the-clock customer satisfaction through our online and phone-in customer service and efficient return process! Calls and emails regarding returns are processed either the same day, or within a maximum of 2 days. We work diligently to make sure your complaints and questions are quickly answered in the most helpful and timely manner. However, in the unlikely case of needing to create a return, we have some general guidelines and information.
Products that were ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product.
Before returning items, it is necessary to call and speak with our representative at 502-353-3222 to obtain an RMA # for your return. Fill out a Return Merchandise Authorization Form and once you have received your RMA # and been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 30 days from the date issued and items must be received in that time frame. Please refer this number in a clear location on the outside of the package when returning product. The Customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.
You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging, in new and resalable condition with the original blank warranty cards, manuals, and all accessories. SolarMyPlace requires at minimum 24 hours to inspect a returned item prior to issuing a refund or credit. If any component of the returned product is missing, the return procedure is breached and SolarMyPlace may reject the return or may choose to impose additional charges for replacement of the missing component.
A 15% restocking fee will be charged for all returns. Custom built items, including but not limited to 4Star Power Centers and custom built solar panel mounting systems, are non-returnable. Built to order items, special order items, and breakers are non-returnable. Shipping charges are not refundable.
*Some items/products that we sell are Non-Returnable, Non-Cancellation products, and cannot be returned once shipped. If an items/products you are purchased, a sales representative will notify you before placing your order for your authorization.
SolarMyPlace is a distributor only. Products sold by SolarMyPlace are not manufactured by SolarMyPlace therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer’s warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
SolarMyPlace bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
SolarMyPlace product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
SolarMyPlace strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, SolarMyPlace at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on SolarMyPlace’s website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing ones own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
- Custom orders will be excluded from returns, exchanges, and receiving credit.
- High value orders ($1,500+) may have a 20% restock fee subtracted from the refund depending on condition of returned items and packaging.
- We do not cover costs incurred before, during, or after the return process for renting lifts, bucket trucks, buying another brands’ replacement solar panel, labour, or anything else associated with the installation or removal of our solar products.
With hundreds of exciting and engaging reviews regarding our customer service and with leading the market in Quality vs Price value, we stand behind all of our products and will ensure that you are left with a lighting solution or resolution that you’re more than happy with! Our responsibility is to keep your space safe, secure, visible.. let us Solar your place!
For any questions, info, and all other support, please contact us at :
firstname.lastname@example.org or 502-353-3222 (SolarMyPlace)